Change requests
Change Requests
How customers request changes to managed monitors and how organizations resolve them.
Monitors with managementType: managed are read-only for customer-scoped users (see Managed vs. Self-Service Monitors). Instead of editing directly, a customer opens a change request against the monitor; the organization reviews it in its inbox and accepts or rejects it.
A change request has a kind:
| Kind | Meaning | Effect on accept |
|---|---|---|
change | Free-text change wish for a managed monitor | None automatic — the org applies the change manually |
request_managed | The customer asks the org to take over responsibility for a monitor | The monitor is flipped to managed automatically |
Endpoints:
- Create Change Request —
POST /api/monitors/:monitorType/:monitorId/change-requests(customer or org) - List Change Requests —
GET /api/change-requests(org admins) - Resolve Change Request —
PATCH /api/change-requests/:id(org admins)
Open requests are limited to 10 per customer across all monitor types; further creates return 429 (tooManyOpenRequests).