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Change requests

Change Requests

How customers request changes to managed monitors and how organizations resolve them.

Monitors with managementType: managed are read-only for customer-scoped users (see Managed vs. Self-Service Monitors). Instead of editing directly, a customer opens a change request against the monitor; the organization reviews it in its inbox and accepts or rejects it.

A change request has a kind:

KindMeaningEffect on accept
changeFree-text change wish for a managed monitorNone automatic — the org applies the change manually
request_managedThe customer asks the org to take over responsibility for a monitorThe monitor is flipped to managed automatically

Endpoints:

Open requests are limited to 10 per customer across all monitor types; further creates return 429 (tooManyOpenRequests).